Refund policy

At Clove & Ivy, we want you to love your purchase. If for any reason you are not completely satisfied, we’re here to help.

Eligibility for Returns

  • Returns must be initiated within 20 days of purchase

  • Items must be unworn, unwashed, odor-free, stain-free, in original condition with tags attached 

  • Returns are to shipped in provided white poly mailer.

  • Final-sale items are non-returnable.

Refunds

  • Eligible returns will be refunded to you via store credit.

  • Store credit will be issued within 3-5 business days after return has been received.

  • Shipping costs are non-refundable.

Exchanges

  • We currently do not offer direct exchanges.

  • If you need a different size or style, please return the item and place a new order.

Return Shipping

  • A flat return shipping fee of $5.00 will be deducted from store credit amount.

  • If your item is damaged or incorrect, the return shipping fee will be waived.

Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us within 3 days of delivery at 888-409-9597 and provide your order #.  Photo proof of damage will be required and we must receive return item within 7 days of initiation.

  • We will provide a prepaid return label and either send a replacement or issue store credit for any damaged items.